Remote Support for PC & Mac

Fixing computer issues faster than onsite

Download our remote support and monitoring tool

This is our remote access support tool that allows us to remote into your system to perform service work for you. As such, usage of this service requires you have an understanding and agree to the terms of usage, our remote support policy.

Remote Access Policy

  • Allows remote access by authorised staff at Gooroo Technical Services, secured by the SSL/AES-256 encryption method when transmitting packets and data. It is completely safe to use in environments where security is a concern. We also use 2FA as additional security.
  • Allows attended & unattended remote access. Advantages here is we can get onto your system extremely efficiently for small jobs in the future. We will never remote into your system without your approval first.
  • This tool remains installed on your system and monitors basic health information from your system, such as hard drive predictive failure, temperatures of hardware, etc. Advantages here is we can call you if we get notified your system shows health issues.

Download the Remote Support tool

Use the Windows form for a Microsoft Windows operating system, and conversly, choose the Mac OSX for Mac operating systems

Windows operating systems are Windows 7, Windows 8/8.1, and Windows 10. Mac operating system are from Apple and Macbook Pros are an example.

Windows 10 logo

Microsoft Windows

Mac OSX logo

Mac OSX

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