Download our remote support and monitoring tool
To provide remote service work, we utilise a remote access support tool. To use this service, you must have a clear understanding of and agree to our remote access policy and terms of usage.
Remote Access Policy
- Allows remote access by authorised staff at Gooroo Technical Services. This system is secured by the SSL/AES-256 encryption method when transmitting packets and data. It is completely safe to use in environments where security is a concern. We also use 2FA as additional security.
- Allows attended & unattended remote access. We can get onto your system extremely efficiently for small jobs in the future. We will never remote into your system without your approval first.
- We install a monitoring tool on your system to track basic health information, such as hardware temperature and hard drive predictive failure (SMART). If your system exhibits any health issues, we will contact you immediately. This tool remains installed on your system but can be easily removed at any time should you prefer.
Download the Remote Support tool
For Windows operating systems, please use the Microsoft Windows form. Conversely, select Mac OS X for Mac operating systems.
Windows operating systems include Windows 7, Windows 8/8.1, and Windows 10. Mac operating systems are developed by Apple, and an example is the Macbook Pro.
Microsoft Windows
Mac OSX
sudo curl -L "https://Gooroo.servicedesk.atera.com/api/utils/AgentInstallScript/Mac/0013z00002Lm0wjAAB?customerId=53" | sudo bash
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