How to remove our remote support & RMM
Not needing our remote support services any longer, or just dont want our light weight servicing tool on your system? Uninstall it using these instructions.
In order to fully remove our remote support and RMM tools from your system, you will need to uninstall both the RMM program, AteraAgent, and remote support tool, Splashtop for RMM.
Note: You need to uninstall the AteraAgent first otherwise it will reinstall Splashtop for RMM if you do not.
You can bring up the list of programs installed on your system.
Uninstall options from the Settings page
From the Apps & Features windows look for AteraAgent in the list and uninstall it. Either right-click or use the vertical 3 dots to uninstall.
If you do not see AteraAgent in the list, proceed to the next step.
Once AteraAgent is uninstalled, find the following programs, Splashtop Software Updater, Splashtop for RMM, and, Splashtop Streamer and uninstall them in this order.
Note: If you do not see any of these components, ignore and continue removing the others.
Finally, to complete the process, restart your PC.